Input schema (JSON)
{
"type": "object",
"required": [
"name",
"phone",
"customer_confirmed"
],
"properties": {
"city": {
"enum": [
"North Vancouver",
"West Vancouver",
"Vancouver",
"Burnaby",
"Coquitlam",
"Port Coquitlam",
"Port Moody",
"New Westminster",
"Richmond",
"Surrey",
"Delta"
],
"type": "string",
"description": "City where the work is needed"
},
"name": {
"type": "string",
"maxLength": 100,
"description": "Customer's full name"
},
"email": {
"type": "string",
"format": "email",
"maxLength": 254,
"description": "Optional. A confirmation email is sent here"
},
"phone": {
"type": "string",
"maxLength": 40,
"description": "Customer's North American phone number, e.g. 604-555-0123"
},
"details": {
"type": "string",
"maxLength": 3000,
"description": "What the customer needs, in their words. No links."
},
"service": {
"enum": [
"Hot Water Tank Repair / Replacement",
"PRV (Pressure Reducing Valve) Replacement",
"Main Water Shut-Off Valve Upgrade",
"Tankless Water Heater Descaling / Flush",
"Frost-Free Outdoor Hose Bib Replacement",
"Fixture & Pipe Leak Repair",
"Boiler & Hydronic Heating Tune-Up",
"Emergency Plumbing & Mechanical Repair",
"Other Plumbing / Mechanical Service"
],
"type": "string",
"description": "Closest matching service"
},
"urgency": {
"enum": [
"emergency",
"soon",
"this_week",
"flexible"
],
"type": "string",
"description": "emergency = today, soon = within 1-2 days, this_week, flexible"
},
"agent_name": {
"type": "string",
"maxLength": 100,
"description": "Name of the AI assistant sending this, e.g. Claude"
},
"customer_confirmed": {
"type": "boolean",
"const": true,
"description": "Must be true: the customer has seen these details and asked you to send them"
},
"preferred_language": {
"type": "string",
"maxLength": 50,
"description": "Customer's preferred language, e.g. English"
}
},
"additionalProperties": false
}