FindBroadband outages

Use when the user asks about past broadband outages: how often a provider went down recently, what happened on a given day or which providers had problems lately. Returns the incidents each provider's FindBroadband page lists, current first then newest first, with when they started and were resolved, where and the provider's own words, plus a count per provider when no provider is given. For providers whose status page we can't read, days with only public reports appear as public_reports entries. Covers the last 30 days only; say so if asked about anything older. Public reports are unconfirmed.

Use when the user asks if there is a broadband outage right now without naming a provider, or wants the current status of UK broadband providers. Returns the FindBroadband hub's own board: every provider we track with its status (Down, Issues earlier or Working fine), where the problem is when the provider named a place, the hub's headline and a link to each provider's page. Down includes incidents limited to the places named, so always say where. For one provider in detail use get_provider_outage_status.

Use when the user asks whether a specific broadband provider is down, having problems or has an outage, e.g. 'is BT down?' or 'Virgin Media not working'. Returns what that provider's FindBroadband page shows: the status and its headline, the current incidents and the most recent past ones in the provider's own words with the places they named, a day by day picture of the last 30 days and links. Quote the headline and the provider's words as given rather than rewording them. When status_based_on is public_reports we can't read the provider's own status page: Down means people are reporting problems, which the provider hasn't confirmed, and Working fine means nobody is reporting problems, not that the provider has said all is well. Never tell the user their own line is or isn't affected: say what has been reported and where, and point them to the provider's status page or the provider if they are still offline.