Hands for Agents

Accepts or disputes the delivery of a task. accepted=true closes the task and, for a card hold, captures it. accepted=false with a reason opens a dispute, answered by a human within 2 business days; it is possible at the evidence stage, before the balance is paid, as well as after delivery. Without either, the task counts as accepted 7 days after delivery. Returns the task status.

Accepts a quote and the terms of service (quote_id, access_token, terms_accepted=true, terms_version as stated in the quote) and creates the task. Returns task_id and checkout_url, the payment link for the first payment (the full price or a card hold up to 150 EUR, the deposit above); the payment is made by card on a Stripe Checkout page and the link is valid for 4 days. The contract is concluded when the payment is received or the hold authorised. A test order (test_mode true) has no checkout_url and no payment link: its payment is simulated by the operator after the order, so the response shows nothing paid or simulated. A repeated call for the same quote returns the same task.

Returns the current status of a quote (id = quote_id) or a task (id = task_id): status, next_action (a short text on the next step), payments, updates, and messages with the operator (newest first, from operator or you). The answer is short: older_updates and older_messages count what is left out; full=true returns everything. With the optional message the call also stores a plain-text reply to the operator and e-mails it to the operator; message_sent is then true. While the operator has a message that has not been returned yet, the reply is not stored (message_sent: false) and the answer contains that message. The same text again within 10 minutes is ignored (duplicate_ignored: true). A status can change at any time; every call returns the state at that moment. test_mode true marks a test order: nothing is paid or invoiced.

Returns what the service does and does not do, the refused categories, prices and how to pay, as a short summary. No authentication. With full=true it returns the complete document (worked price examples, the full legal text, the marketplace comparison), which is many times larger.

Creates a request for a fixed-price quote from a human. The request is not binding and nothing is charged. Required: description, email and name (the person or company on the invoice, normally the recipient or company in delivery_address). delivery_address is needed when a physical item is shipped, handed over or collected: one plain string with recipient, street, postcode and city, country; a phone number is optional. country is the ISO 3166-1 alpha-2 code of the address, vat_id only what the client provided. The fields are sent flat, as in the examples. Returns quote_id (of the form q_..., issued only in this response), access_token (shown once; the only key to the quote and its task), nda_url and upload_url (the address input files are POSTed to). A human answers within 24 hours, every day, with a quote or a refusal. No authentication. Shortest possible request: {"description":"Make 20 rubber gaskets, 60 mm outer diameter, black EPDM.","email":"[email protected]","name":"Example Inc."}. With a delivery address and an input file: {"description":"Make 20 rubber gaskets, 60 mm outer diameter, black EPDM.","email":"[email protected]","name":"Example Inc.","delivery_address":"Example GmbH, Musterstr. 1, 10115 Berlin, DE, +49 30 000000","input_files":["https://example.com/gasket-drawing.pdf"]}