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Desk by Ouroboros Apps

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io.github.LAHutchins91/deskv1.0.3

Customer support answers, refund rules, and escalation limits for AI assistants

Sales & CRM

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create_support_desk

Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.

namestring, required

descriptionstring

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Desk by Ouroboros Apps MCP server | mcptry

Tools (13)

create_support_desk

Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.

Argument	Type	Description
name*	string
description	string

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "name"
  ],
  "properties": {
    "name": {
      "type": "string",
      "maxLength": 200,
      "minLength": 1
    },
    "description": {
      "type": "string",
      "maxLength": 4000
    }
  },
  "additionalProperties": false
}

evaluate_commitment

Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitted wording. Pass channel to also enforce the escalation limit.

read-only

Argument	Type	Description
kind*	string
deskId*	string
channel	string
proposal*	string

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "kind",
    "proposal"
  ],
  "properties": {
    "kind": {
      "enum": [
        "REFUND",
        "FEATURE",
        "TIMELINE"
      ],
      "type": "string"
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "channel": {
      "type": "string",
      "maxLength": 80,
      "minLength": 1
    },
    "proposal": {
      "type": "string",
      "maxLength": 2000,
      "minLength": 1
    }
  },
  "additionalProperties": false
}

evaluate_escalation

Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires evaluate_commitment for the exact wording.

read-only

Argument	Type	Description
action*	string
deskId*	string
channel*	string
targetTier	string

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "channel",
    "action"
  ],
  "properties": {
    "action": {
      "enum": [
        "PROMISE_REFUND",
        "PROMISE_FEATURE",
        "PROMISE_TIMELINE",
        "ESCALATE"
      ],
      "type": "string"
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "channel": {
      "type": "string",
      "maxLength": 80,
      "minLength": 1
    },
    "targetTier": {
      "type": "string",
      "maxLength": 80,
      "minLength": 1
    }
  },
  "additionalProperties": false
}

get_desk_context

Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call evaluate_commitment before promising a refund, feature, or timeline. If tools fail or return gaps or REFUSED, draft for human review instead of promising the customer.

read-only

Argument	Type	Description
limit	integer
deskId*	string
question*	string

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "question"
  ],
  "properties": {
    "limit": {
      "type": "integer",
      "default": 8,
      "maximum": 20,
      "minimum": 1
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "question": {
      "type": "string",
      "maxLength": 500,
      "minLength": 1
    }
  },
  "additionalProperties": false
}

list_approved_commitments

Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one.

read-only

Argument	Type	Description
kind	string
deskId*	string
includeRetired	boolean

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId"
  ],
  "properties": {
    "kind": {
      "enum": [
        "FEATURE",
        "TIMELINE"
      ],
      "type": "string"
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "includeRetired": {
      "type": "boolean",
      "default": false
    }
  },
  "additionalProperties": false
}

list_escalation_limits

Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.

read-only

Argument	Type	Description
deskId*	string
includeRetired	boolean

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId"
  ],
  "properties": {
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "includeRetired": {
      "type": "boolean",
      "default": false
    }
  },
  "additionalProperties": false
}

list_refund_rules

Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund.

read-only

Argument	Type	Description
deskId*	string
includeRetired	boolean

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId"
  ],
  "properties": {
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "includeRetired": {
      "type": "boolean",
      "default": false
    }
  },
  "additionalProperties": false
}

list_support_desks

List this team's support desks. Use the returned id. Do not guess a desk.

read-only

Argument	Type	Description
offset	integer

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "properties": {
    "offset": {
      "type": "integer",
      "default": 0,
      "maximum": 100000,
      "minimum": 0
    }
  },
  "additionalProperties": false
}

save_approved_answer

Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.

destructive

Argument	Type	Description
topic*	string
answer*	string
deskId*	string
status	string
question*	string
expectedRevision	integer

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "topic",
    "question",
    "answer"
  ],
  "properties": {
    "topic": {
      "type": "string",
      "maxLength": 200,
      "minLength": 1
    },
    "answer": {
      "type": "string",
      "maxLength": 8000,
      "minLength": 1
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "status": {
      "enum": [
        "APPROVED",
        "RETIRED"
      ],
      "type": "string",
      "default": "APPROVED"
    },
    "question": {
      "type": "string",
      "maxLength": 500,
      "minLength": 1
    },
    "expectedRevision": {
      "type": "integer",
      "exclusiveMinimum": 0
    }
  },
  "additionalProperties": false
}

save_approved_commitment

Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve.

destructive

Argument	Type	Description
kind*	string
name*	string
deskId*	string
status	string
statement*	string
expectedRevision	integer

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "kind",
    "name",
    "statement"
  ],
  "properties": {
    "kind": {
      "enum": [
        "FEATURE",
        "TIMELINE"
      ],
      "type": "string"
    },
    "name": {
      "type": "string",
      "maxLength": 200,
      "minLength": 1
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "status": {
      "enum": [
        "APPROVED",
        "RETIRED"
      ],
      "type": "string",
      "default": "APPROVED"
    },
    "statement": {
      "type": "string",
      "maxLength": 2000,
      "minLength": 1
    },
    "expectedRevision": {
      "type": "integer",
      "exclusiveMinimum": 0
    }
  },
  "additionalProperties": false
}

save_escalation_limit

Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.

destructive

Argument	Type	Description
name*	string
notes	string
deskId*	string
status	string
channel*	string
maxTier*	string
tierLadder*	array
expectedRevision	integer
allowRefundPromise	boolean
allowFeaturePromise

save_refund_rule

Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY refuses a refund and records the denial script.

destructive

Argument	Type	Description
name*	string
deskId*	string
remedy*	string
status	string
decision*	string
matchTerms*	array
windowDays	any
expectedRevision	integer

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId",
    "name",
    "matchTerms",
    "decision",
    "remedy"
  ],
  "properties": {
    "name": {
      "type": "string",
      "maxLength": 200,
      "minLength": 1
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "remedy": {
      "type": "string",
      "maxLength": 4000,
      "minLength": 1
    },
    "status": {
      "enum": [
        "APPROVED",
        "RETIRED"
      ],
      "type": "string",
      "default": "APPROVED"
    },
    "decision": {
      "enum": [
        "ALLOW",
        "DENY"
      ],
      "type": "string"
    },
    "matchTerms": {
      "type": "array",
      "items": {
        "type": "string",
        "maxLength": 120,
        "minLength": 1
      },
      "maxItems": 12,
      "minItems": 1
    },
    "windowDays": {
      "anyOf": [
        {
          "type": "integer",
          "maximum": 3650,
          "minimum": 0
        },
        {
          "type": "null"
        }
      ]
    },
    "expectedRevision": {
      "type": "integer",
      "exclusiveMinimum": 0
    }
  },
  "additionalProperties": false
}

search_approved_answers

Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset.

read-only

Argument	Type	Description
query	string
deskId*	string
offset	integer
includeRetired	boolean

Input schema (JSON)

{
  "type": "object",
  "$schema": "http://json-schema.org/draft-07/schema#",
  "required": [
    "deskId"
  ],
  "properties": {
    "query": {
      "type": "string",
      "default": "",
      "maxLength": 200
    },
    "deskId": {
      "type": "string",
      "format": "uuid"
    },
    "offset": {
      "type": "integer",
      "default": 0,
      "maximum": 100000,
      "minimum": 0
    },
    "includeRetired": {
      "type": "boolean",
      "default": false
    }
  },
  "additionalProperties": false
}