Checks what a support agent knew but did not say against its policies. Free tier, no login.
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Check a draft support reply for disclosure gaps before sending it. Given what the customer said and the reply you are about to send, it flags any should-know policy the customer's situation made relevant that the draft failed to proactively surface (the knew-but-did-not-say gap). Returns a verdict (pass or gap); on a gap, each missed policy and the line that should have been surfaced. It detects and suggests, it does not rewrite.
The reply you are about to send.
What the customer said, verbatim.
This tool isn't marked read-only, so it may change something on the server or in an account you connected.
Check a draft support reply for disclosure gaps before sending it. Given what the customer said and the reply you are about to send, it flags any should-know policy the customer's situation made relevant that the draft failed to proactively surface (the knew-but-did-not-say gap). Returns a verdict (pass or gap); on a gap, each missed policy and the line that should have been surfaced. It detects and suggests, it does not rewrite.
| Argument | Type | Description |
|---|---|---|
| draft_reply* | string | The reply you are about to send. |
| customer_message* | string | What the customer said, verbatim. |
{
"type": "object",
"$schema": "http://json-schema.org/draft-07/schema#",
"required": [
"customer_message",
"draft_reply"
],
"properties": {
"draft_reply": {
"type": "string",
"description": "The reply you are about to send."
},
"customer_message": {
"type": "string",
"description": "What the customer said, verbatim."
}
},
"additionalProperties": false
}