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Trengo MCP by usefulapi

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Work tickets and messages, look up contacts and teams, pull reports, and reply, assign or close.

Sales & CRM

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trengo_assign_ticket Destructive

Assign a ticket to a user or a team, with an optional assignment note. Reversible by reassigning. Trengo: POST /tickets/{ticket_id}/assign.

typestring, required

Assign to a user or to a team.

ticket_idinteger, required

The ticket id.

notestring

Optional assignment note.

team_idinteger

The team id — required when type is team.

user_idinteger

The user id — required when type is user.

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Trengo MCP by usefulapi MCP server | mcptry

Tools (24)

trengo_assign_ticket

Assign a ticket to a user or a team, with an optional assignment note. Reversible by reassigning. Trengo: POST /tickets/{ticket_id}/assign.

destructive

Argument	Type	Description
note	string	Optional assignment note.
type*	string	Assign to a user or to a team.
team_id	integer	The team id — required when type is team.
user_id	integer	The user id — required when type is user.
ticket_id*	integer	The ticket id.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id",
    "type"
  ],
  "properties": {
    "note": {
      "type": "string",
      "description": "Optional assignment note."
    },
    "type": {
      "enum": [
        "user",
        "team"
      ],
      "type": "string",
      "description": "Assign to a user or to a team."
    },
    "team_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The team id — required when type is team.",
      "exclusiveMinimum": 0
    },
    "user_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The user id — required when type is user.",
      "exclusiveMinimum": 0
    },
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_close_ticket

Close a ticket, optionally applying a ticket result (see trengo_list_ticket_results). Reversible with trengo_reopen_ticket. Trengo: POST /tickets/{ticket_id}/close.

destructive

Argument	Type	Description
ticket_id*	integer	The ticket id.
ticket_result_id	integer	Optional ticket result to apply.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id"
  ],
  "properties": {
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    },
    "ticket_result_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "Optional ticket result to apply.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_create_board_card

Create a card (e.g. a deal or task) in a stage of a Trengo board. The board id is in the board's URL in Trengo. Trengo: POST /boards/{boardId}/cards.

destructive

Argument	Type	Description
name*	string	The card's name.
board_id*	integer	The board id.
stage_id*	integer	The stage id.
description	string	The card's description.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "board_id",
    "stage_id",
    "name"
  ],
  "properties": {
    "name": {
      "type": "string",
      "minLength": 1,
      "description": "The card's name."
    },
    "board_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The board id.",
      "exclusiveMinimum": 0
    },
    "stage_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The stage id.",
      "exclusiveMinimum": 0
    },
    "description": {
      "type": "string",
      "description": "The card's description."
    }
  }
}

trengo_create_contact

Create a contact on a channel. The identifier is the contact's address on that channel: an email address for email channels, a phone number for WhatsApp/SMS/voice. Trengo: POST /channels/{channel_id}/contacts.

destructive

Argument	Type	Description
name	string	The contact's full name.
channel_id*	integer	The channel id.
identifier*	string	Email address or phone number, depending on the channel.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "channel_id",
    "identifier"
  ],
  "properties": {
    "name": {
      "type": "string",
      "description": "The contact's full name."
    },
    "channel_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The channel id.",
      "exclusiveMinimum": 0
    },
    "identifier": {
      "type": "string",
      "minLength": 1,
      "description": "Email address or phone number, depending on the channel."
    }
  }
}

trengo_create_ticket

Open a new ticket for an existing contact on a channel. Nothing is sent to the customer until you post a message with trengo_send_ticket_message. Trengo: POST /tickets.

destructive

Argument	Type	Description
subject	string	Optional subject.
channel_id*	integer	The channel id.
contact_id*	integer	The contact id.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "channel_id",
    "contact_id"
  ],
  "properties": {
    "subject": {
      "type": "string",
      "description": "Optional subject."
    },
    "channel_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The channel id.",
      "exclusiveMinimum": 0
    },
    "contact_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The contact id.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_get_agent_performance

Per-agent performance over a period: messages sent, notes, tickets assigned and closed, average first response and resolution times (with and without business hours). Trengo: GET /reporting/agent_performance.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
end_date	string	Period end as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair.
team_ids	array	Only these team ids.
user_ids	array	Only these user ids.
label_ids	array	Only these label ids.
start_date	string	Period start as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair.
channel_ids	array	Only these channel ids.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    },
    "end_date": {
      "type": "string",
      "description": "Period end as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "team_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these team ids."
    },
    "user_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these user ids."
    },
    "label_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these label ids."
    },
    "start_date": {
      "type": "string",
      "description": "Period start as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "channel_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these channel ids."
    }
  }
}

trengo_get_contact

Fetch one contact with name, email, phone and custom field data, optionally with notes. Trengo: GET /contacts/{id}.

read-only

Argument	Type	Description
contact_id*	integer	The contact id.
include_notes	boolean	Also return the contact's notes.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "contact_id"
  ],
  "properties": {
    "contact_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The contact id.",
      "exclusiveMinimum": 0
    },
    "include_notes": {
      "type": "boolean",
      "description": "Also return the contact's notes."
    }
  }
}

trengo_get_email_message

Fetch the full email behind one message of a ticket: original HTML body, from, to, subject and Message-ID. The message must be an email message. Trengo: GET /tickets/{ticket_id}/full_email_messages/{message_id}.

read-only

Argument	Type	Description
ticket_id*	integer	The ticket id.
message_id*	integer	The message id.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id",
    "message_id"
  ],
  "properties": {
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    },
    "message_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The message id.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_get_reporting_metrics

Aggregate support metrics over a period: new, created, assigned, closed and reopened tickets, average first response time and average total resolution time (seconds). Filter by team, channel, label or direction. Trengo: GET /reporting/metrics.

read-only

Argument	Type	Description
metrics*	array	Which metrics to return.
end_date	string	Period end as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair.
team_ids	array	Only these team ids.
direction	string	Only INBOUND or OUTBOUND conversations.
label_ids	array	Only these label ids.
start_date	string	Period start as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair.
channel_ids	array	Only these channel ids.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "metrics"
  ],
  "properties": {
    "metrics": {
      "type": "array",
      "items": {
        "enum": [
          "new_tickets",
          "assigned_tickets",
          "average_total_resolution_time",
          "average_first_response_time",
          "created_tickets",
          "closed_tickets",
          "reopened_tickets"
        ],
        "type": "string"
      },
      "minItems": 1,
      "description": "Which metrics to return."
    },
    "end_date": {
      "type": "string",
      "description": "Period end as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "team_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these team ids."
    },
    "direction": {
      "enum": [
        "INBOUND",
        "OUTBOUND"
      ],
      "type": "string",
      "description": "Only INBOUND or OUTBOUND conversations."
    },
    "label_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these label ids."
    },
    "start_date": {
      "type": "string",
      "description": "Period start as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "channel_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these channel ids."
    }
  }
}

trengo_get_ticket_details_report

Per-ticket reporting rows: status, assignee, labels, first reply, first resolution and total resolution times (with and without business hours). Filter by team, channel, label, direction, status and created/closed/assigned date ranges; sort by a timing metric. For large accounts page with start_after_ticket_id instead of page. Trengo: GET /reporting/details/ticket.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
sort_by	string	Sort column.
statuses	array	Only tickets in these statuses.
team_ids	array	Only these team ids.
direction	string	Only INBOUND or OUTBOUND conversations.
label_ids	array	Only these label ids.
sort_order	string	Sort direction.
channel_ids	array	Only these channel ids.
closed_end_date

trengo_list_contact_groups

List the contact groups in the account — use their ids with trengo_update_contact. Trengo: GET /contact_groups.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    }
  }
}

trengo_list_contacts

List contacts, or search them by name, email or phone number. Trengo: GET /contacts.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
term	string	Search term, matched on email, phone number and name.
include_last_interaction	boolean	Also return each contact's last interaction.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    },
    "term": {
      "type": "string",
      "description": "Search term, matched on email, phone number and name."
    },
    "include_last_interaction": {
      "type": "boolean",
      "description": "Also return each contact's last interaction."
    }
  }
}

trengo_list_custom_fields

List the custom fields defined for tickets, contacts and profiles. Trengo: GET /custom_fields.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    }
  }
}

trengo_list_labels

List the ticket labels (tags) in the account, for filtering tickets and reports. Trengo: GET /labels.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    }
  }
}

trengo_list_quick_replies

List the saved quick replies (canned responses), optionally only the messaging or email ones — useful for drafting consistent answers. Trengo: GET /quick_replies.

read-only

Argument	Type	Description
type	string	Only quick replies of this type.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "type": {
      "enum": [
        "MESSAGING",
        "EMAIL"
      ],
      "type": "string",
      "description": "Only quick replies of this type."
    }
  }
}

trengo_list_teams

List the teams in the account — use their ids to assign tickets to a team. Trengo: GET /teams.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    }
  }
}

trengo_list_ticket_messages

List the messages of one ticket — inbound, outbound and internal notes — with the contact or agent behind each. Trengo: GET /tickets/{ticket_id}/messages.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
ticket_id*	integer	The ticket id.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id"
  ],
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    },
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_list_ticket_results

List the ticket results (closing outcomes, e.g. 'Resolved', 'Sale') that can be applied when closing a ticket. Trengo: GET /ticket_results.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    }
  }
}

trengo_list_tickets

List tickets (conversations) visible to the token's user, newest activity first, with channel and latest message. Filter by status, contact, assignee, channel, label, last message direction or update time. Trengo: GET /tickets.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
sort	string	By last message time: -date newest first (default), date oldest first.
users	array	Only these assigned user ids.
labels	array	Only these label ids.
status	string	Only tickets in this status. INVALID = spam.
channels	array	Only these channel ids.
contact_id	integer	Only tickets of this contact.
updated_at_gt	string	Only tickets updated after this date-time.
last_message_type	string	Only tickets whose last message was INBOUND or OUTBOUND.

trengo_list_users

List the agents (users) in the Trengo account — use their ids to assign tickets or filter. Trengo: GET /users.

read-only

Argument	Type	Description
page	integer	Page number (1-based). Omit for the first page.
sort	string	Sort column (default id).

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    },
    "sort": {
      "enum": [
        "id",
        "first_name",
        "last_name",
        "created_at"
      ],
      "type": "string",
      "description": "Sort column (default id)."
    }
  }
}

trengo_reopen_ticket

Reopen a closed ticket. Trengo: POST /tickets/{ticket_id}/reopen.

destructive

Argument	Type	Description
ticket_id*	integer	The ticket id.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id"
  ],
  "properties": {
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    }
  }
}

trengo_send_ticket_message

Post a message on a ticket. With internal_note=true it is an internal note visible only to agents. OTHERWISE IT IS DELIVERED TO THE CUSTOMER on the ticket's channel (email, WhatsApp, chat...) and cannot be recalled — confirm the text first. Trengo: POST /tickets/{ticket_id}/messages.

destructive

Argument	Type	Description
message*	string	The message. May contain HTML when the channel is email.
subject	string	Email channels only. Trengo prefixes it with 'Re:' when replying.
ticket_id*	integer	The ticket id.
internal_note	boolean	true = internal note for agents only; false/omitted = sent to the customer.
attachment_ids	array	Email channels only: ids of previously uploaded attachments.

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "ticket_id",
    "message"
  ],
  "properties": {
    "message": {
      "type": "string",
      "minLength": 1,
      "description": "The message. May contain HTML when the channel is email."
    },
    "subject": {
      "type": "string",
      "description": "Email channels only. Trengo prefixes it with 'Re:' when replying."
    },
    "ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The ticket id.",
      "exclusiveMinimum": 0
    },
    "internal_note": {
      "type": "boolean",
      "description": "true = internal note for agents only; false/omitted = sent to the customer."
    },
    "attachment_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Email channels only: ids of previously uploaded attachments."
    }
  }
}

trengo_update_board_card

Partially update a board card: rename it, move it to another stage, or set its users (owners) and contacts (leads). user_ids / contact_ids replace the current sets. Trengo: PUT /boards/{boardId}/cards/{cardId}.

destructive

Argument	Type	Description
name	string	The card's new name.
card_id*	integer	The card id.
board_id*	integer	The board id.
stage_id	integer	Move the card to this stage.
user_ids	array	Trengo user ids on the card, e.g. deal owners (replaces the set).
contact_ids	array	Trengo contact ids on the card, e.g. leads (replaces the set).

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "board_id",
    "card_id"
  ],
  "properties": {
    "name": {
      "type": "string",
      "description": "The card's new name."
    },
    "card_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The card id.",
      "exclusiveMinimum": 0
    },
    "board_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The board id.",
      "exclusiveMinimum": 0
    },
    "stage_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "Move the card to this stage.",
      "exclusiveMinimum": 0
    },
    "user_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Trengo user ids on the card, e.g. deal owners (replaces the set)."
    },
    "contact_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Trengo contact ids on the card, e.g. leads (replaces the set)."
    }
  }
}

trengo_update_contact

Rename a contact and/or set the contact groups it belongs to. contact_group_ids REPLACES the contact's groups. Trengo: PUT /contacts/{id}.

destructive

Argument	Type	Description
name	string	The contact's new name.
contact_id*	integer	The contact id.
contact_group_ids	array	The full set of contact group ids (replaces the current groups).

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "required": [
    "contact_id"
  ],
  "properties": {
    "name": {
      "type": "string",
      "description": "The contact's new name."
    },
    "contact_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "The contact id.",
      "exclusiveMinimum": 0
    },
    "contact_group_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "The full set of contact group ids (replaces the current groups)."
    }
  }
}

Input schema (JSON)

{
  "type": "object",
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "properties": {
    "page": {
      "type": "integer",
      "maximum": 9007199254740991,
      "minimum": 1,
      "description": "Page number (1-based). Omit for the first page."
    },
    "sort_by": {
      "enum": [
        "first_resolution_time_opening_hours",
        "first_resolution_time",
        "first_response_time_opening_hours",
        "first_response_time",
        "total_resolution_time_opening_hours",
        "total_resolution_time",
        "created_at",
        "assigned_at",
        "closed_at"
      ],
      "type": "string",
      "description": "Sort column."
    },
    "statuses": {
      "type": "array",
      "items": {
        "enum": [
          "OPEN",
          "ASSIGNED",
          "CLOSED",
          "INVALID"
        ],
        "type": "string"
      },
      "description": "Only tickets in these statuses."
    },
    "team_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these team ids."
    },
    "direction": {
      "enum": [
        "INBOUND",
        "OUTBOUND"
      ],
      "type": "string",
      "description": "Only INBOUND or OUTBOUND conversations."
    },
    "label_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these label ids."
    },
    "sort_order": {
      "enum": [
        "asc",
        "desc"
      ],
      "type": "string",
      "description": "Sort direction."
    },
    "channel_ids": {
      "type": "array",
      "items": {
        "type": "integer",
        "maximum": 9007199254740991,
        "exclusiveMinimum": 0
      },
      "description": "Only these channel ids."
    },
    "closed_end_date": {
      "type": "string",
      "description": "Closed-until as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "created_end_date": {
      "type": "string",
      "description": "Created-until as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "assigned_end_date": {
      "type": "string",
      "description": "Assigned-until as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "closed_start_date": {
      "type": "string",
      "description": "Closed-from as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "created_start_date": {
      "type": "string",
      "description": "Created-from as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "assigned_start_date": {
      "type": "string",
      "description": "Assigned-from as ISO 8601, e.g. 2026-09-01T00:00:00+00:00. Give it together with its pair."
    },
    "start_after_ticket_id": {
      "type": "integer",
      "maximum": 9007199254740991,
      "description": "Keyset cursor: return tickets after this ticket id (replaces page for huge accounts).",
      "exclusiveMinimum": 0
    }
  }
}